Shipping policy

When will I get my order?

  • Orders are processed daily, Monday through Friday.
  • Orders placed by 2:30 PM EST typically ship that same day.
  • Orders placed on Saturdays and Sundays will ship the next business day. 
  • You will receive an email order confirmation right after you place your order, and another one with tracking information right after it ships.

What are my shipping options?

We ship using FedEx, UPS and the US Postal Service from the San Francisco Bay Area. You will have the option to select:

  • FREE Standard (3-7 Business Days)1
  • Priority Mail (1-3 Business Days)2
  • FedEx Express Saver (3 Business Days) 
  • FedEx 2 Day (2 Business Days)
  • Fedex Standard Overnight (1 Business Day)

1Available on all domestic US orders over $129 only. 

2Ships via USPS from zip 94577. Typical delivery in 1-3 days. Delivery times not guaranteed by USPS or TickleKitty. Delivery estimates from USPS can be found here.

Please note that orders are not processed or delivered on Saturday, Sunday, or major holidays.  A complete list of holiday closures can be found below under "Closed for the Holidays".  Business days are considered Monday thru Friday.  Saturday and Sunday are not considered transit days for packages, regardless of the shipping speed selected.  If you place a "Next Day Air" order on Friday before 2:30 PM EST, your order will be delivered on Monday. If you place a "Next Day Air" order on Friday after 2:30 PM EST, your order will be processed  and shipped out on Monday and you will receive it on Tuesday.  These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.