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FAQs

Purchases using a credit card will appear as:

TK, Inc. 888-695-4889

See differences here. 

For a rechargeable toy, please allow it to charge for 1.5 hours prior to usage. To turn it on, press and hold the power button for 3 seconds to make sure your toy is not travel-locked. 

Please test all battery-operated toys with fresh batteries to ensure your items are working properly. If your product doesn't turn on, please double-check that all batteries are inserted properly. If your item still does not turn on, try switching the direction of the batteries.

If your item is still not functioning, contact Tickle Kitty at service@ticklekitty.com.

Due to health and safety regulations, we do not accept returns. However, we're here to facilitate pleasure, so we are glad to help you select a toy that is right for you. Contact us, and we can direct you to your perfect sex toy.

If your order was placed after 11:30 AM PST, you have 24 hours to update your order. Simply reach out to service@ticklekitty.com with your request, and your order will be updated before shipping the next day.

We do not carry spare chargers at this time. Please reach out to the manufacturer directly for a replacement.

If you've caught this mistake before 11:30 AM PST on the day that your order was placed, simply Contact Us. Provide your order number and the proper shipping address.

If you placed your order after 11:30 AM PST, simply contact us before 11:30 AM PST the following day and we will be able to fix it for you.

Sales tax for shipments to California addresses are automatically calculated and applied. All other states: NO sales tax!

PayPal, Amazon Payments and all major credit cards are welcome. The charge will appear on your statement as "TK, Inc. 888-695-4889." Checks and money orders (in US dollars only, please) are also accepted for mail orders. Sorry, no CODs. Please send mail orders to:

Tickle Kitty
Order Dept.
3701 Sacramento St. #107
San Francisco, CA 94118 USA

We currently only ship to the United States, Canada, and Australia.

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