Exchanges

We want every unboxing to be a good one—for your toys and your experience with us. If something arrives defective, we've got your back.

HOW EXCHANGES WORK: If your item arrives faulty, we'll happily send you a replacement within 30 days of your purchase. Just Contact Us with the following, and we'll take it from there:

• Name
• Email
• Order number
• Description of the issue

Once we've confirmed the details, we'll send you a Return Merchandise Authorization (RMA) number along with the address to mail it back. Be sure to include your RMA# with the shipment—we're not able to process anything without it.

NOTE: Because of health and safety regulations around intimate products, we do not accept returns once an item has left our warehouse. In rare cases we may consider an exception; a 15% processing fee applies, and you'll be responsible for return shipping.

Questions about an order? Contact Us any time—we're happy to help.